Emergency Responders

Prompted by the Papal visit to Philadelphia in September 2015, HealthShare Exchange (HSX) established the Urgent Patient Activity Liason Service (uPAL) to benefit emergency responders and loved ones during a large-scale event. The service leverages hospital feeds to create a database of locations for patients who have arrived for care at a HSX-member area hospital. While the service is not open for the public, it does open access to outside organizations such as The American Red Cross and The City of Philadelphia. 

  • UPAL Timeline

    August – September 2015
    UPAL service was formalized and created.
    Sept 26th 2015
    Pope Visited Philadelphia – UPAL went to “Stand-by”
    Sept 2015 - July 2016
    UPAL Remained Inactive — Additional ADT Feeds were implemented
    July 25th-28th 2016
    Democratic National Convention – UPAL went to Stand-by
  • Pope Visit

    The visit of Pope Francis to the U.S. this past fall inspired progress on many fronts including, now, international exchange of patient medical information. Read More

  • DNC Plans

    HSX placed its uPAL patient locator service on standby during the Democratic National Convention in Philadelphia. The service, available for tracking patients during large-scale emergency or routine individual events, was in a heightened state of readiness from July 24 to July 29, 2016. Read More


Through HSX’s uPAL service Emergency responders can:

  • Provide answers to inquiries from family members seeking the whereabouts of loved ones during a large-scale event
  • Streamline access to patient whereabouts for over 30 hospitals in the region
  • Eliminate calls into hospitals during a crisis which can free up time and resources

Contact us to learn more or sign up for service

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