Don Reed

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Senior Vice President, Chief Operating Officer, Privacy Officer

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As HSX’s COO, Don provides the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. He oversees the ongoing day-to-day administrative and operational functions of the company, and manages the various organizational features the ensure the privacy of patient data.

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Well known in the regional healthcare and information technology (HIT) field, Don’s experience spans over thirty years in the healthcare information technology industry.  Don has spent his entire career in the Philadelphia region working with HIT vendors and collaborating with his colleagues and other healthcare providers.  He has been involved with HSX since its inception in 2012 and is passionate about improving healthcare through innovation and information technology.  

Don came to HSX after spending over two years consulting for Penn Medicine and Lancaster General Health, providing strategic advisory services and program oversight of enterprise integration and consolidation initiatives.

Previously, Don was Vice President and Chief Information Officer (CIO) at Crozer-Keystone where he spent 17 years with enterprise responsibility for Information Services and Clinical Engineering. During his tenure, Crozer-Keystone was known as an innovator and achieved many important milestones, such as becoming one of the first health systems in the country to digitize radiology operations and use international Nighthawk radiologists.  During his tenure, Crozer was recognized as an innovator by Hospital & Health Networks and achieved recognition as a “Most Wired” health system sixteen times by the American Hospital Association, including "Most Wired Advanced.” Under Don’s leadership, Crozer was one of the first health systems in the country to achieve American Reinvestment & Recovery Act (ARRA) Meaningful Use incentives in 2011.  For his contributions, he was awarded the 2014 Philadelphia Business Journal Lifetime Achievement award for Innovation in Healthcare. 

Prior to joining Crozer-Keystone, Don spent 17 years at Shared Medical Systems (now Cerner), where he held various leadership, technology management, and engineering positions. 

Don’s involvement in HSX began in 2012 when he was appointed by the Hospital Association of Pennsylvania (HAP) / Delaware Valley Healthcare Council (DVHC) board to the first HSX board of trustees as a founding board member. He served four years on the HSX board with a term as vice chair, and he chaired the original Technical Standards Committee with focus on collaboration, technology selection, standards for data sharing, and enabling data sharing services.  Don was instrumental in leading Crozer-Keystone to early adoption of HSX use cases, services, and data exchange.  Crozer-Keystone and Penn Medicine were the first HSX members to demonstrate electronic exchange of health data in 2014. 

Don earned a bachelor's of science degree in computer science from the University of Scranton.