Jennifer Natale has significant and successful experience in healthcare-services delivery as an administrator. She has also served as a management and project consultant with healthcare entities. Jennifer brings an understanding of healthcare provider organizations and operations — and of change management within this industry — to her role in direct support of user uptake of HSX services. In engaging HSX members in the value of health information exchange and assisting them in adopting this resource into daily workflow, Jennifer takes advantage of her accomplishments in building out clinical operations and in improving quality of patient care through information continuity.
Jennifer comes to HSX from the respected healthcare-consulting firm The North Highland Company, where she served as a senior consultant and then manager, most recently framing out engagement and adoption activities for HSX — and co-facilitating its Clinical Advisory Committee — before joining the HSX staff full time. Previously, Jennifer served as Operations and Program Development Director for the Department of Radiation Oncology at Thomas Jefferson University Hospitals, where she had oversight of a large clinical, research, and support staff. Managing this multi-location practice, Jennifer engaged the staff in implementing new administrative systems related to medical records, scheduling, and credentialing. She led an ongoing quality-assurance initiative involving physician documentation, and she supported the department’s business expansion and outreach.
Jennifer’s initial engagement with Jefferson was as an administrative fellow, a role in which she collaborated with PricewaterhouseCoopers consultants and worked on Joint Commission compliance standards. She had earlier served as a business development intern at Cedars-Sinai Outpatient Cancer Center, in Los Angeles, Ca., analyzing patient referrals, demographics, and satisfaction.
Jennifer earned bachelor of arts degrees, magna cum laude, in both public communication and CLEG (Communication, Legal Institutions, Economics, and Government), as well as a certificate in advanced leadership studies, at American University. She completed her master’s in public health at University of California, Los Angeles, with a concentration in healthcare management. She is a fellow of the American College of Healthcare Executives and a member of the Healthcare Leadership Network of the Delaware Valley.