Pamela E. Clarke

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Senior Director of Member Services and Chief Policy Officer

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Pam Clarke has extensive experience working with, for, and on behalf of health systems and collaborating with healthcare insurers.  At HSX, she serves both of these industry segments equally in her lead role for member recruitment and retention, including managing participation agreements and other contract services.  Pam is also responsible for user engagement and adoption for HSX. With her social work background she offers a special additional focus on behavioral health participants (including addressing privacy policies for healthcare information data sharing). As part of her supervision of services and policies at HSX, Pam serves as HealthShare Exchange’s Privacy Officer.  

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Pam previously served as Vice President of Health Care Finance and Managed Care for the Delaware Valley Healthcare Council (DVHC) of The Hospital & Healthsystem Association of Pennsylvania (HAP).  Advocating for health care consumers and DVHC’s member hospitals, Pam led the council’s efforts to ensure adequate consumer access to, and provider reimbursement for, healthcare services in Southeastern Pennsylvania and across the state. Pam facilitated discussions among providers, insurers, and government agencies to develop efficient methods of complying with government regulations, thereby minimizing administrative burdens.  She worked in concert with HAP’s Finance and Policy and Regulatory Services team developing the Pennsylvania hospital community’s healthcare policy positions.  She led the association’s efforts on health reform related to the Affordable Care Act for Pennsylvania’s hospitals.

Starting in 2011, Pam took the lead for DVHC in helping to establish HSX.  She coordinated strategic planning and development efforts for HSX in the interest of the region’s hospitals.  See Pam on HSX’s “HIE Champions” page.

From 1998 through 2002, Pam served first as the Vice President of Managed Care for Operations and Network Development, and then as the Chief Operating Officer, for Penn-Friends Behavioral Health Services, a non-profit joint venture managed-care company.

From 1988 through 1998, Pam performed several roles at Progressions Health Systems/Northwestern Institute, a behavioral healthcare system that provided inpatient, partial hospital, and outpatient services across the Delaware Valley and Southern New Jersey.  Over her ten years, Pam worked as a Social Worker and progressed to Program Director, Vice President of Partial Programs, Vice President of Case Management and Access Systems, and finally, Chief Operating Officer of the 140-bed inpatient facility.

Pam graduated cum laude from the College of the Holy Cross with a Bachelor of Arts in Psychology in 1984 and was awarded a Masters in Social Work in Clinical Studies from the Boston College School of Social Work in 1987.