John S. Potts

I’ve been glad to take advantage of discharge information provided to me and facilitated by the HSX system.  It just makes total sense — and is extremely helpful — to receive a post-hospitalization report that includes not just diagnosis and recommendations but also results from lab tests, imaging studies, and other diagnostics, all together. 

I like to review these as soon as I receive them, because I want to know what’s going on with my patients.  We can’t wait for days or weeks for this kind of information, because that can affect the window of transitional care and recovery.

The discharge information comes straight into our EHR system’s inbox.

We can then copy it electronically into the patient’s online chart where it is very accessible.  It immediately spares us the time lag we had in scanning reports sent to us previously.  This is needed information that in the past we had to download and print, or receive by fax, and then import into the medical record as a document image.  With all the hospital results now coming to us quickly in one place and then transferred into my own notes, I am much more in command of the case.

As a direct recipient of discharge information, I can better adjust the transitional and follow-up schedule and regimen with patients when we contact them post-discharge.  This helps me, for example, to adjust a schedule of follow-up visits, based on the patient’s condition and needs. And, it permits us to be more responsive to any abnormal status that needs continuity of intervention.  All this helps me uncover any barriers to recovery, as we communicate with and manage the patient.

John S. Potts, DO
PennCare West Chester Family Medicine
Clinical Assistant Professor of Family Medicine and Community Health,
University of Pennsylvania Health System